- Your shipping cost varies depending on the volume and dollar amount of your order. A small order of one pound or under, sent by USPS Priority, could run as low as $7.00. A larger order, or an oversized shipment, sent by other expedited methods, or sent to a remote delivery point could run much more.
- Factors that may affect shipping costs include:
- Remote or rural delivery locations
- Oversized or heavy items
- Expedited delivery methods
- You will have the opportunity to see exact rates before completing payment for an order.
- We realize that shipping costs can add up, however we keep our item prices honest rather than pad those prices to cover shipping. If you subscribe to our emails or follow us on socials, watch there for occasional discounted shipping offers.
- We do offer a discounted flat rate shipping option to the six county local area around Lexington. If you are close-by but want to avoid driving to us for order pickup, we always offer that discounted rate.
- If your order has not yet shipped from our location, you may call or email to reroute a shipment. While we will try to honor those requests, we can not guarantee that every package can be rerouted due to carrier pickup or other unforeseen event. Contact as soon as you can to ensure that rerouting can be done.
- Your order will be processed the same or next day. If there is any customization such as engraving, orders usually take an extra day or two for items to be completed and made ready for shipping. Once all items are ready to be packaged and shipped, you can usually expect 2 to 3 days delivery time for most carriers’ typical shipping methods (USPS Priority or UPS Ground). If a rush is needed, faster shipping methods can be chosen, and we will do our best to move your order along and get it in the hands of the carrier of your choice quickly.
- Soon after your order is completed, you will receive an Order Completed email with a tracking number. Click the link to get up-to-date status. Contact us if you have further inquiries.
- If your order includes any of our handmade items or personalized engraving, there is usually a processing time of an extra day or two. We make every effort to move orders through our shop quickly, but some items take 1 to 2 days or longer to complete. We do custom work correctly, rather than rushed!
- If one of our suppliers is slow to resupply our stock, we try to notify you of any delay. Your order can be amended or changed if delivery time will not meet your needs.
- We ship to most countries serviced by UPS or the US Postal Service. Some item restrictions may apply and an order may have to be modified after the order is placed. A shipment generally is routed through US customs to be cleared for export. If sent through the USPS, they will partner with other services such as the destination country’s national postal service or, in some cases, a private carrier such as FedEx or UPS. If sent through a private carrier such as UPS, they usually handle the package all the way to the destination. Your package must be cleared for import by your country’s customs service. You, as the recipient, are responsible for any duty or customs charges. Often times, such fees must be paid to the customs authorities in advance before the package is cleared for delivery.
- You can return most items at your expense for either exchange or a credit to your original method of payment.
- There is a no-return exception for our custom made or engraved leather goods.
- We only do exchanges for an incorrect belt size between sizes 32 and 48.
- The belt must be returned to us in brand new shape.
- Please handle the belt gently when trying it on and don’t force it to fit if it won’t.
- A belt that has been excessively creased when trying on, even if never actually worn, can not be exchanged.
- If you have specific issues with returning an item from an order, please contact us.
- See our return policy here: How to Exchange Sizes
Most dog collars can be returned for size exchange. We can move the engraved plate to a collar that does fit. There is an associated charge of $8.50 to move the personalized nameplate to a correctly sized collar, plus any return shipping costs. Please ensure that the collar is returned in brand-new, resaleable condition.
Find instructions to correctly measure for a collar here: MEASURE COLLAR
Once your order is placed online, you will need to contact us offline to attempt to change part of the order. Often, engraving is done in-house on the same day the order is placed. If the plate is already made, any spelling changes would need to be charged for a new plate. Click CONTACT in the horizontal menu at the top of most all pages of our website and choose an appropriate method of contact that works for you. Please contact Fennell’s promptly to avoid the cost of another plate.
No, an original receipt is not required. Most returns that Fennell’s receives are accompanied by a copy of the receipt, but even a note referencing at least the name on the order or Order number will assist in locating the original order so that an exchange or credit can be made.
If you need to return an item, you are responsible for the cost of getting it delivered to us so that a credit can be issued. Use your best judgement for shipping carrier and service level, based perhaps on the item’s value. We receive returns from time-to-time from UPS, the USPS and FedEx. USPS Ground Advantage is probably the most cost-effective service level.
Please see details here.
Be advised of these caveats when figuring size.
- Using an old belt with a size marked on the back will rarely be accurate.
- Our belts are stamped behind the keeper, but leather will give a bit and our belts can stretch up to an inch; even more for a well-worn work belt.
- Store-bought belts with a size printed on the back could be referencing waist size; a belt made using that info just won’t fit.
- Pants sizes these days aren’t always stated accurately, so telling Fennell’s that “…they wear 34″ pants…” can’t always be relied on.
- Don’t measure from end-of-leather to end-of-leather. We can’t use that information at all.
The only truly accurate way is to measure an existing belt as shown in the diagram on the link above.
- Using a tape measure (or even a string that you can then measure with a straight ruler), measure around the dog’s neck. Don’t cinch it skin tight; rather, leave it loose enough to hang, but not so loose that your dog could pull out of the collar. Give us that measurement without adding anything. Fennell’s makes Flat collars from 10″ to 24″, Raised collars from 15″ to 24″ and Rolled collars from 12″ to 24″. The width of the leather varies from narrow half-inch collars for small neck sizes to one-inch wide collars for larger necks.
- Of course, how you measure will determine a successful fit. Thick coats on some dogs’ necks come into play, and you should adjust your measurement for how you want the collar to hang.
- Simply measure the wrist as follows. Using a tape measure, measure the circumference around your wrist. Don’t pull the tape skin-tight, nor let it be loose enough to pull over your hand. Just a comfortable loop. Give us that measurement without adding anything. Wrist measurements typically range from 6.5 inches on the very small end to 8 inches on the large end – quite a narrow range!
When sourcing our leather, we strive for consistency. We’ve found that consistency in three major suppliers;
- One being a tannery in Pennsylvania who supplies Fennell’s with a fine grade of vegetable-tanned bridle leather hides that are used in all our belts and personalized leather goods.
- Another primary source is a Kentucky-based distributor for a state-of-the-art tanning facility in Mexico who processes primarily US steer hides. This great source supplies Fennell’s with vegetable-tanned skirting leather for use in our halters, as well as veg tanned bridle leather for a myriad of work tack and training equipment that Fennell’s manufactures.
- Our Fennell-branded English-made show bridlework is cut from English-tanned Sedgewick bridle leather. Fennell’s has been importing these finished strapgoods from the same principal supplier for over 50 years. Again, you’ll find quality in consistency!
There are two typical ways that leather can be processed, or tanned.
- Chrome tanning is one way to tan leather, typically resulting in garment leathers such as suede, used for chaps. The leather is usually resistant to water and heat, but the use of chromium sulfate makes its production a bigger tax on the environment.
- Vegetable-tanned leather is all we use in our manufacturing process. Natural tannins from plant materials are used to tan green hides into the Skirting Leather or Bridle Leather that you’ll find on most all of our Fennell-made leather products. It’s is a slower tanning process that results in a stiffer, denser leather that accepts water more readily. This enables us to wet, bend and shape the straps we cut from full hides into anything… from our nicest halters and rolled dog collars, to simple repair parts. A well-cared-for product made from vegetable-tanned leather will typically last longer.
We manufacture a broad line of Fennell-made leather goods – from gifts to belts for horsey people; and from halters to training equipment for their horses.
We complement our line of manufactured goods with tack, supplies and gifts from a well-vetted group of brands. Tack from Ovation, Gatsby and others, Racing and Training Equipment from Walsh, Xtreme & Featherweight, Handmade Bits from Bowman, Horse Clothing and Gifts from 5/A Baker, Tack and Supplies from Weaver Leather just to name a few. See some of the major Brands we carry here.
Yes!
- For our halters, we sell easily replaceable parts such as double-buckle crowns, adjustable chin straps and bolt pieces. Find them at Halter Accessories.
- We have a variety of replacement hardware that we use in our manufacturing, including parts such as split rivets for attaching nameplates. If you don’t see it on our website, contact us at info@fennells.com.
Usually, we are able to cancel an order if we are notified within the first 24 hours. Some orders ship same day, other orders need to have items customized, such as engraving or belt sizing. Once a customized item has been made, we are unable to cancel that part of the order. Once the goods are boxed to leave, we are unable to cancel. You would need to go through the return process once the items are received. Please take time to check your shopping cart details before completing your order to avoid the need for a change. Thanks!
Once your order is placed online, you will need to contact us offline to attempt to add, edit or delete part of the order. We will make every attempt to “gang” any additional items together with an already-placed order, thus saving you shipping costs. Simply click CONTACT in the horizontal menu at the top of most all pages of our website and choose an appropriate method of contact that works for you.
Log into your customer account and hover over the User icon at the top right corner of most pages on our site and click Orders from the drop-down menu.
Our physical storefront and adjacent leather manufacturing facility is located in Lexington, KY
- Find us at 1220 Red Mile Road in Lexington, just off South Broadway and just south of downtown Lexington.
- We’re on the grounds of the Red Mile harness track and open M-F 9-5 and Sat 10-2.
- We’re located in Lexington, KY.
- Our regular hours are M-F 9am-5pm and Sat 10am-2pm and we can be found in-store or reached by phone.
- We have extra days throughout the year that our physical storefront is open, such as Sundays during the racing season at The Red Mile harness track that we are located on.
- We all need downtime too!… Rarely during the off-season, we will close for staff time away.
- Such special open days, or closed vacation days, will be posted on Facebook, and our Google business page should reflect special hours as well.
- Of course you can shop online 24/7!
Yes! Click on SHOP at the top of most all pages on our site, and choose the category you’d like to view.
- We sell “virtual” gift certificates in our online store.
- A code is sent that can be used by you or the recipient of the gift.
- That code can be redeemed, partially or in-full, at our online store during checkout.
- We sell “physical” paper gift certificates in our store in Lexington, KY.
- Those must be redeemed by you or the recipient either in-store or by mailing the original to us.
- If the gift certificate was purchased online, you will receive a code that can be redeemed through checkout in our online store…
- If the gift certificate was purchased in-store and it is a physical paper certificate, it can only be redeemed in-store or over the phone…
- Yes, occasionally. Subscribe to our email list or keep an eye out on social media…